Privacy policy

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or to comply with legal or regulatory requirements. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide our services, we collect personal data about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific purposes described below, we may use the collected information to communicate with you, improve our services, comply with legal obligations, enforce our terms of service, and protect our services and rights (as well as those of our users).

What Personal Data Do We Collect?

The types of personal data we collect depend on how you use our website and interact with our services. By "personal data," we mean information that identifies you, relates to you, describes you, or can be linked to you.

Information You Provide Directly to Us

Data you provide directly to us via our services may include:

• Contact details such as your name, address, phone number, and email address.

• Order information such as your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account details such as your username, password, security questions, and other account security information.

• Customer service information, for example, details you share with us when sending a message via the services.

Some features of our services require you to provide certain information. You may choose not to provide this information, but it may prevent you from accessing certain features.

Information We Collect Automatically

We may also automatically collect certain data about your use of our services ("Usage Data"), for example, through cookies, pixels, and similar technologies. This may include:

• How you use our website and your account.

• Information about your device and browser.

• Details about your network connection and IP address.

Information We Receive from Third Parties

We may also obtain information about you from third parties, such as:

• Service providers who collect data on our behalf, such as Shopify.

• Payment processors, who collect payment data (such as bank account details, credit card or debit card details, and billing address) to process your order.

• Advertising partners, when you interact with our ads or emails.

Any information we obtain from third parties is treated according to this Privacy Policy. See also the section on Third-Party Websites and Links below.

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing Products and Services

We process your personal data to fulfill our contractual obligations, such as processing payments, handling orders, sending notifications about your account or purchases, and facilitating returns and exchanges.

Marketing and Advertising

We may use your data for marketing purposes, such as sending promotional emails, SMS messages, or physical mail, and displaying ads on our website and elsewhere. If you reside in the European Economic Area (EEA), we base this processing on our legitimate interest under Article 6 (1) (f) GDPR.

Security and Fraud Prevention

We use your data to detect and prevent fraud and other illegal activities. If you create an account, you are responsible for the security of your login credentials.

Customer Service and Service Improvement

We process your data to provide customer service and improve our services. This is part of our legitimate interest in effectively engaging with customers and maintaining our business relationship with you (Article 6 (1) (f) GDPR).

Cookies

Like many other websites, we use cookies. For specific information about the cookies Shopify uses, see: https://www.shopify.com/legal/cookies.

You can adjust your browser settings to refuse or delete cookies, but this may affect the functionality of our website.

How We Share Your Personal Data

We may share your personal data in the following cases:

• With external service providers, such as IT support, payment processors, and shipping partners.

• With business and marketing partners, to offer services and ads.

• At your request or with your consent, for example, when you log in via social media.

• Within our company, to manage our business activities.

• In the event of a business acquisition, merger, or bankruptcy.

• To comply with legal obligations or protect our rights and the rights of others.

We do not sell sensitive personal data or use it to infer characteristics about you without your consent.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or the accuracy of the information on those websites.

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal data from children. If you are a parent or guardian and suspect your child has provided us with data, please contact us.

Data Security and Retention

We take measures to protect your data, but no system is 100% secure. We recommend not sending sensitive information via unsecured channels.

How long we retain your data depends on legal obligations and the need to provide services.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data, including:

• Right of access: You can request a copy of your data.

• Right to deletion: You can ask us to delete your data.

• Right to correction: You can request corrections to inaccurate data.

• Right to data portability: You can ask us to transfer your data to a third party.

• Right to object to the sale or sharing of data (for marketing purposes).

• Right to restrict processing or withdraw consent.

• Right to object to automated decision-making.

You can exercise your rights through our website or by contacting us. We may ask for additional information to verify your identity.

Complaints

If you have a complaint about how we process your data, you can contact us. In the EU, you can also file a complaint with your local data protection authority.

International Users

If we transfer your data outside the EU, we will ensure appropriate protective measures, such as the European Commission’s standard contractual clauses.

Contact

For questions about this Privacy Policy or the processing of your data, please contact us at:

📧 Email: info@Rootcorner.com
📍 Address: Petersburg 2, Gronau (Westfalen), 48599, Germany

We are the data controller of your personal data unless otherwise specified.

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